Refund Policy

We understand that sometimes a product may not meet your expectations. This policy outlines our approach to returns, refunds, and exchanges for products purchased through our platform.

1. Return Eligibility

Our return policy includes these key points:

• Standard Returns: Most products can be returned within 30 days of delivery
• Condition Requirements: Items must be unused, unworn, and in original packaging
• Non-Returnable Items: Certain products like personalized items, intimate goods, perishables, and downloadable products cannot be returned
• Sale Items: May have limited return eligibility as noted at time of purchase

The specific return terms for your purchase are displayed on the product page and in your order confirmation email.

2. Return Process

To return an item:

• Log into your account and initiate a return request
• Follow the instructions for packaging your return
• Use our provided return shipping label (if applicable)
• Ship the item back using a trackable shipping method
• Keep your return tracking information

Returns must be initiated within the return window, and we must receive the returned items within 14 days of your return request.

3. Refund Processing

When your return is approved:

• Refunds are processed to the original payment method used for purchase
• Processing time is typically 3-5 business days after we receive your return
• Credit card refunds may take an additional 1-2 billing cycles to appear on your statement
• You'll receive email confirmation when your refund is processed
• Original shipping costs are generally non-refundable unless the return is due to our error

4. Exchanges

If you prefer to exchange an item:

• Select the exchange option when initiating your return
• Specify the item variant you want (size, color, etc.)
• If the exchange item price differs, you'll be charged or refunded the difference
• Availability of exchange items is not guaranteed

5. Damaged or Defective Items

For items that arrive damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We'll arrange a return shipping label at no cost to you
• You'll receive a full refund including original shipping costs, or a replacement

6. Special Circumstances

We offer additional flexibility for:

• Gifts: Gift recipients can exchange items or receive store credit
• Incorrect Items Shipped: Full refund or correct item shipment
• Late Delivery: Extended return window for significantly delayed orders
• Promotional Items: Free or promotional items may need to be returned with the qualifying purchase

7. Contact Us

For questions about our refund policy or to request special consideration, please contact our customer support team at [email protected] or through the support section in your account.

Last Updated: December 3, 2024